How can we help?

Frequently asked questions

How do I get my ticket?

By email, with your QR code. If you bought an advance ticket, you also get an order page, opened from the link in that email. No app to download: at the door, just show your screen.

I lost my QR code. What now?

On the day of the event, PartyOS emails every guest their QR code again. If you bought an advance ticket, you can also resend the QR code to your purchase email from your order page. Still can't find it? Message us on WhatsApp.

Who pays the service fee?

The buyer. It's itemized before payment, next to the ticket price, with no surprises at checkout.

How do I create an organizer account?

At party-os.com/register. After you sign up, the PartyOS team reviews and approves the account, and then you can publish events.

How do door staff get into the scanner?

With the event's scanner link and the PIN the organizer generates in their dashboard. No account needed: they scan with their own phone.

Does the door work without internet?

Yes. Open the scanner while online before the doors open; after that, if the signal drops, the phone keeps validating the event's QR codes and uploads the scans when the connection is back.