Understand our fees

Before you pay, the order summary shows the ticket price and the fee separately. Depending on the event, you'll see one of these two.

Service fee

This is the fee on events sold by PartyOS. It covers:

• The sales platform: the event page and the online purchase.
• Secure payment: payment with the method you choose, processed by Asaas, a payment institution authorized by the Central Bank of Brazil.
• Your QR ticket: issuing your ticket, emailing it to you and checking it at the door.
• Support: help with your order on WhatsApp.

It is a percentage of the ticket price. If your payment method has a processing fee or a credit card surcharge, it is shown on a separate line of the summary.

If the order is refunded: with PIX you get back the ticket price, without the service fee, credited to your account within up to 10 business days; with a card you get back the full amount, and the refund appears on your statement according to your card's timelines.

Management fee

This is the fee on managed orders: events whose tickets are sold on the event's official ticketing platform. We buy the ticket for you on the official ticketing platform. It covers:

• Buying your ticket on the event's official ticketing platform.
• Emailing you your original tickets, issued by that platform.
• No CPF needed: you don't need a CPF to make the purchase.
• Order tracking: your order page, where you can see its status.

The ticket price is the official platform's price; the management fee is calculated on that price and shown separately in the summary.

If the order is refunded: we refund the full amount you paid, management fee included.

Service provided by RJFIESTAS.

Card surcharge

Charged because you chose to pay by credit card. There is no surcharge with PIX.

Processing fee

What Asaas charges to process the payment with the method you chose: PIX or card, and for cards depending on the number of installments. PartyOS passes it through as is, with no markup.

Refunds and cancellations

Under the PartyOS Terms of Use (section 5), refunds, cancellations and disputes about an event's tickets are the responsibility of the organizer selling them. The terms are in Portuguese.

If you have a question about an order, message us on WhatsApp.